Craig @ May 8, 2006 # No Comment Yet
PSM #14: The Manager’s Mind examines several aspects regarding employees, performance, and the manager’role. The fundamental message is that what the manager expects is what the manager gets.
The podcast notes are available here.
Craig @ May 8, 2006 # No Comment Yet
The Manager’s Mind
What the manager thinks about his organization matters.
Request from reader to discuss the Hawthrone experiments
Western Electric Company, Chicago
1924-1933
change in working conditions had unexpected effects
belief that change occurred because subjects knew they were being measured for the effect
Observer Effect
Schrodinger’s cat
observation creates meaning
can not observe [measure] something without affecting it
tire pressure
Subject expectancy effect
subject expects a [...]