PSM #14: The Manager’s Mind — Notes

Communications, Management, Technology, problem solving Comments (0)

The Manager’s Mind

• What the manager thinks about his organization matters.
• Request from reader to discuss the Hawthrone experiments
  • Western Electric Company, Chicago
  • 1924-1933
  • change in working conditions had unexpected effects
  • belief that change occurred because subjects knew they were being measured for the effect
• Observer Effect
  • Schrodinger’s cat
    • observation creates meaning
  • can not observe [measure] something without affecting it
    • tire pressure
• Subject expectancy effect
  • subject expects a result and unconsciously manipulates the situation to produce the result
• Observer expectancy effect
  • observer expects a result and unconsciously manipulates the situation to produce the result
• Placebo effect
  • probably Subject Expectancy effect
  • I will please. [latin]
  • the ‘drug’ has no medicial value
  • the patient’s expectation creates positive or negative results
• Pygmalion effect, Roesnthal Effect
  • Teacher expectation of students enhanced student behavior
• Commonality
  • Expectation
    • What the manager expects influences what he gets as a result
    • What the employee expects influences what he produces as a result
  • We can not intact with the organization without affecting it in some way.
    • positive
    • negative
  • People react to a manager’s attention
    • Ph.D. Kenneth Blanchard, M.D. Spencer Johnson: The One Minute Manager
      • one minute praises
      • one minute reprimands
  • our regard for our organization and the individuals in it becomes a self fulfilling prophesy.
  • The subconscious mind does not differentiate between a fact and a belief
    • placebo effect
    • mental images
      • Elston Howard and Warren Spahn
    • manager’s motivate beliefs
• Manager’s action items
  • expect the best from everyone
  • regard everyone as a valued contributor
  • promote an environment where people expect the best from themselves
  • be an active participant in the organization
  • promote positive mental images of success
  • discourage negative thinking
  • remember fear and faith
    • fear: mental images of what you don’t want to have happen
    • faith: mental images of what you do want to have happen
  • be authentic, sincere, and legitimate
    • avoid manipulation
      • Hawthorne experiments
    • mind games

Craig @ May 8, 2006