PSM #10: Quality
Craig @ February 17, 2006 # No Comment Yet
The Quality Podcast: PSM #10:Quality. Quality is free. Poor quality costs: rework, continued impact to other activities, erodes time. Poor quality is doing the urgent rather than the important. Quality is doing the right things, doing things right, training, customer focus, win-win situations.
Notes follow:
quality
what is quality
meeting reasonable customer expectations
setting reasonable expectations
meeting expectations completely
doing the [...]